Where is CrossMute supported?

Our initial roll-out includes more than 9 million pedestrian crossings in 184 countries, the odds are your country is included.  

We are unable to support some countries due to international trade sanctions, you can probably guess them.  

Which OS do you support?

The app is available on Android and iOS devices.

What happens if I travel to another country?

As part of the installation process, the device fetches crossing data for the country its located in. If the device location moves to a different country (or attaches itself to an IP address e.g. mobile data or wifi signal) it will automatically request crossing data for that country.  We don't identify or track devices to provide this data, so we have no way of telling who has downloaded what data. 

Where does the crossing data come from?

Pedestrian crossing location data comes from a number of sources, both closed and open source.  

We launched in 2025 with 9,118,077 crossings in 184 countries, and will add more formal and informal crossings as the app builds in popularity, which you can access by triggering an app update (for free).  The only thing we charge for is the first download.

If there's a road crossing you'd like to add, you can create an account at OpenStreetMap.org and add any type of pedestrian crossing, anywhere on the planet.  We typically do global updates 4x per year.

I'm concerned about privacy - how are you tracking my phone?

We take privacy seriously, in fact, we take it seriously enough to have worked out a way to have no data leave the device once the app is installed (unless you travel to another country). 

The location settings for your device are always in your control, essentially, the app uses your device's existing location functionality and combines that with a database of pedestrian crossings.  If you turn off location detection, the app won't work.

Could someone else work out where I have been?

The app retains 7 days of crossing detection information for diagnostic purposes only (i.e. if you have a technical problem, we might ask you to send this data to us). This diagnostic log stays on your device and could only be accessed by you, or people with access to your data. 

If your phone is secure, then so is your data.  

Are there any adverts, do you sell the data?

This is a charged-for app, so there are no ads. Consequently, as a background single-function app, there's no data to sell.  

We develop crossing data from mapping systems and anonymised road crossing data from other sources, once installation is complete, geolocation is always done on the phone itself and does not require a data connection - this is written in stone, so you always have peace of mind.

Why is the app asking for access to location data?

The app needs access to location information on the phone in order to function.  It also only functions when the phone is 'Walking' or 'Cycling', so the user can watch or listen to media uninterrupted, if they are in a vehicle, or not moving at all.  

What is the logo?

It's a pair of earbuds together, which looks a bit like a swan.  You could even go so far as a Mute Swan.  Classic dad joke.

Can I use CrossMute as well?

CrossMute can be used by anyone. As runners, for example, we often find it's helpful when 'in the zone' listening to music, the audio dip helps us pay attention when we are around road crossings, and that keeps us safe.